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The guideMy orders and sales

Record a return

What it is for

A customer brings an item back? Record it with the sale’s code: the item goes back into stock, the sale’s amount goes down, and your reports and receipts show it. The refund itself is settled between you.

In WhatsApp

The bot’s real messages, replayed. Tap “Replay” to watch the conversation again.

A scarf brought back

  1. You: /return C-4KZ9
  2. Klin Bot: Sale C-4KZ9: 1 Wax dress (42) at 12,000 F, 2 Wax scarf at 5,000 F. What came back? For example: "1 wax". ; Buttons: Cancel
  3. You: 1 scarf
  4. Klin Bot: Return on C-4KZ9: 1 Wax scarf, −5,000 F. Stock: 2 → 3. Sale: 22,000 F → 17,000 F. Shall I record it? ; Buttons: Confirm, Correct, Cancel
  5. You: Confirm
  6. Klin Bot: Return recorded on C-4KZ9: 1 Wax scarf. The sale is now worth 17,000 F. Your stock is up to date. ; Buttons: Add a product, Record a sale, More actions

The code and the item in one message

  1. You: /return V-5RT2 1
  2. Klin Bot: Return on V-5RT2: 1 Wax scarf, −5,000 F. Stock: 3 → 4. Sale: 10,000 F → 5,000 F. Shall I record it? ; Buttons: Confirm, Correct, Cancel
  3. You: Confirm
  4. Klin Bot: Return recorded on V-5RT2: 1 Wax scarf. The sale is now worth 5,000 F. Your stock is up to date. ; Buttons: Add a product, Record a sale, More actions

Step by step

  1. Find the sale’s code, written in the message that confirmed it: C-4KZ9 for an order, V-5RT2 for a recorded sale.

  2. Type /return followed by the code.

    What you send/return C-4KZ9

  3. The bot reminds you what was sold and asks what came back. Answer the way you would say it.

    What you send1 scarf

  4. It shows you the return, the stock before and after, and what the sale is now worth. Tap Confirm.

    What you tapConfirm

Good to know

  • For a sale of a single item, write the number after the code, “/return V-5RT2 1”: no question.
  • You cannot return more than was sold: the bot tells you what can still come back. An order that was never confirmed has no return.
  • The return counts on the day you record it, on a “Returns” line of your report. A report you already received does not change.
  • The sale’s receipt shows the return, under the same number. Ask for it again with /invoice and the sale’s code to forward the updated version.

Your turn

An item came back? Type /return and the code of its sale.

Try it now
Try it now