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The guideHelp

Commands and help

What it is for

The bot understands a few commands, which all start with a slash: /. If you no longer know what to do, /help gives you the list again. You can also simply write what you are looking for, for example “see my shop”: the bot opens the right command.

In WhatsApp

The bot’s real messages, replayed. Tap “Replay” to watch the conversation again.

The list of commands

  1. You: /help
  2. Klin Bot: Here is what I can do: /product — add a product, with its sizes and colours /products — add several products at once, one photo per product /modify — change a product /delete — delete a product /sale — record a sale with each product's link /return — record an item a customer brought back /invoice — make the receipt for a sale, to send as a PDF /niu — give your tax ID (NIU): your receipts become invoices /categories — organise your categories /report — this month's summary /link — your shop link /language — change language /shop — change your shop address /logo — add your shop's logo /pay — pay your subscription /dashboard — see your sales and stock on a web page /team — manage your team: invite, remove /cancel — stop what is going on /help — see this list again The user guide, step by step, with examples: https://tuto.klinbot.app/en ; Buttons: Add a product, Record a sale, More actions
  3. You: thanks
  4. Klin Bot: You're welcome! What would you like to do next? ; Buttons: Add a product, Record a sale, More actions

When the bot does not understand

  1. You: it's about the thing from yesterday
  2. Klin Bot: I didn't understand. Say it again in one sentence, for example: "red dress 12000 francs, 3 pieces". Need help? The user guide shows you everything, step by step: https://tuto.klinbot.app/en ; Buttons: Add a product, Record a sale, More actions
  3. You: Add a product
  4. Klin Bot: To add a product: 1. Send its photos. 2. Describe it under a photo or in a separate message, written or as a voice note: name, price, quantity, sizes or colours. For example: "red dress 12k, 3 pieces, sizes 40 to 44" or "shirt 8000, available in white, black and blue". 3. Check the details I show you, then tap Confirm. Several products at once? Type /products.
  5. You: Photo: A handbag
  6. Klin Bot: Photo received. Now send this product's name and price, written or as a voice note.
  7. Klin Bot: Take your time: I'm waiting for this product's name and price, written or as a voice note. To give up, type /cancel.
  8. You: /cancel
  9. Klin Bot: Cancelled: nothing was published. Your photo stays available until tomorrow: tap “Add a product” to reuse it. ; Buttons: Add a product, Record a sale, More actions

Step by step

  1. Type /help: the bot sends you the list of what it can do, and the address of this user guide.

    What you send/help

  2. Under most of its messages, three buttons save you typing: “Add a product”, “Record a sale”, and “More actions”, which opens the list.

    What you tapMore actions

  3. To stop what is going on, type /cancel. Nothing is published or recorded.

    What you send/cancel

  4. If the bot does not understand, say it again in one short sentence, with the name and the price. A voice note works too. Its answer also gives you the address of this user guide.

All the commands

Type them with the slash. Each one has its page in this guide.

Good to know

  • A command always starts with /: “help” written in the middle of a sentence is not a command. Some things need no command: paste a product’s link to change, hide or delete it, or paste it followed by “+5” when new stock arrives.
  • A “thanks”, an “ok” or a sticker does not confuse the bot: it answers in a word and gives you its buttons again. In the middle of adding a product, it reminds you what it is waiting for.
  • While you add or correct a product, the bot reminds you after 3 minutes, and cancels 5 minutes later. Under a product card to confirm: 2 minutes, then 3. When it is waiting for the link of a sale: 3 minutes, then 2.
  • The bot only looks after your shop: it does not answer other questions, and it never talks to your customers.

Your turn

Type /help to get the list in WhatsApp.

Try it now
Try it now